{"xsrfToken":"d3618689085d909e1a834cbff1fe06636ed25b4f_lout","branding":{"id":"15","key":"train","name":"TRAIN","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c2c4d125-8e54-4ef8-a996-378c5bb9b465/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTM1Mzc5OS1iZjUxLTQxZmQtODNiMS02ZWQxM2RiZTM2ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMyYzRkMTI1LThlNTQtNGVmOC1hOTk2LTM3OGM1YmI5YjQ2NSI6WyJyZWFkIl19LCJleHAiOjE3NDQ3ODgwMDAsIm5iZiI6MTc0NDc4NzQwMH0.saLcDzk3_KRC1TGjvhWdFCR-o1YQiz5PDJXDTeawPz0&client=a1353799-bf51-41fd-83b1-6ed13dbe36fe&mode=fit","logoId":"c2c4d125-8e54-4ef8-a996-378c5bb9b465","isLogoAvailable":true,"helpCenterTitle":"Welcome to the United Brotherhood of Carpenters IT Support Portal","sharedPortalName":"UBC Information Technology","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the United Brotherhood of Carpenters IT Support Portal","sharedPortalName":"UBC Information Technology","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f2435","helpCenterTitleColor":"#cca06b","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f0df736e-a4e8-42df-be27-dc309091e4fe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTM1Mzc5OS1iZjUxLTQxZmQtODNiMS02ZWQxM2RiZTM2ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYwZGY3MzZlLWE0ZTgtNDJkZi1iZTI3LWRjMzA5MDkxZTRmZSI6WyJyZWFkIl19LCJleHAiOjE3NDQ3ODgwMDAsIm5iZiI6MTc0NDc4NzQwMH0.HDrSkTKFz4mpQjr0A5b_a5EusMBws5f50_qnUWUzLdE&client=a1353799-bf51-41fd-83b1-6ed13dbe36fe&height=300&mode=fit","bannerMediaApiFileId":"f0df736e-a4e8-42df-be27-dc309091e4fe","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"train","projectId":10015,"serviceDeskId":15,"name":"TRAIN","description":"<p>Training and Apprenticeship Management System for UBC Training Centers</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"10057","name":"Need help / Report a problem","descriptionHtml":"<p>Please provide detailed information including the name of the screen or report you need help with and provide specific examples including UBC ID numbers, screen prints, error messages or report samples. Providing this information upfront allows us to assist you promptly.</p>","callToAction":"Need help / Report a problem","introHtml":"<p>Do you need help with specific TRAIN features, reports, or member records? Request help or report a problem here.</p>","icon":10308,"iconUrl":"https://carpenters.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[38],"key":""},{"id":"10056","name":"Request a change","descriptionHtml":"<p>Please describe why the change is needed and how your training center will benefit from this change. Your change request will be reviewed by the Carpenters International Training Fund for approval.</p>","callToAction":"Request a change","introHtml":"<p>Request new or changes to existing features in TRAIN.</p>","icon":10316,"iconUrl":"https://carpenters.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[38],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[10056,10057]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cf7f273e-29db-3a79-966c-45b6fef31d2d","appLinkName":"System Confluence","appLinkUrl":"https://carpenters.atlassian.net/wiki","spaceKey":"TRAIN1","spaceName":"TRAIN","spaceUrl":"https://carpenters.atlassian.net/wiki/spaces/TRAIN1","isServer":false},"labels":[],"projectKey":"TRAIN","serviceDeskId":15,"kbLinkDomainURLs":["https://carpenters.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TRAIN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTM1Mzc5OS1iZjUxLTQxZmQtODNiMS02ZWQxM2RiZTM2ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3ODg2MDAsIm5iZiI6MTc0NDc4NzQwMH0.WaKSijUgw68PTG1ZvuYqsT3eUEF_ySSuQBIVMjj0cuc","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"a1353799-bf51-41fd-83b1-6ed13dbe36fe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10057,"projectId":10015,"form":{"name":"Need help / Report a problem","descriptionHtml":"<p>Please provide detailed information including the name of the screen or report you need help with and provide specific examples including UBC ID numbers, screen prints, error messages or report samples. Providing this information upfront allows us to assist you promptly.</p>","callToAction":"Need help / Report a problem","intro":"<p>Do you need help with specific TRAIN features, reports, or member records? Request help or report a problem here.</p>","instructions":"<p>Please provide detailed information including the name of the screen or report you need help with and provide specific examples including UBC ID numbers, screen prints, error messages or report samples. Providing this information upfront allows us to assist you promptly.</p>","icon":10308,"iconUrl":"https://carpenters.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10179","fieldConfigId":"10292","label":"Contact Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10180","fieldConfigId":"10293","label":"Contact Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10181","fieldConfigId":"10294","label":"Contact Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10182","fieldConfigId":"10295","label":"Username","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10698","fieldConfigId":"10851","label":"Training Center","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10700","fieldConfigId":"10853","label":"UBC ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem or item you need assistance with.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe the problem or item you need assistance with in detail.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10164","fieldConfigId":"10277","label":"How urgent is this?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10576","label":"Critical","selected":false,"children":[]},{"value":"10577","label":"High","selected":false,"children":[]},{"value":"10578","label":"Medium","selected":true,"children":[]},{"value":"10579","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10165","fieldConfigId":"10278","label":"Let us know if the problem impacts someone other than yourself.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10580","label":"Everyone in multiple offices","selected":false,"children":[]},{"value":"10581","label":"Everyone in my office","selected":false,"children":[]},{"value":"10582","label":"Me and a few other people","selected":false,"children":[]},{"value":"10583","label":"Only me","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":true,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10000","label":"Critical","selected":false,"children":[]},{"value":"10001","label":"EMERGENCY","selected":false,"children":[]},{"value":"10002","label":"Backburner","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10166","fieldConfigId":"10279","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10584","label":"More info required","selected":false,"children":[]},{"value":"10585","label":"Awaiting approval","selected":false,"children":[]},{"value":"10586","label":"Waiting on vendor","selected":false,"children":[]},{"value":"10587","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10176","fieldConfigId":"10289","label":"Root cause","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10177","fieldConfigId":"10290","label":"Workaround","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10360","fieldConfigId":"10483","label":"IssueTrak Number","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10449","fieldConfigId":"10577","label":"IssueTrak Submitted by","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10448","fieldConfigId":"10576","label":"IssueTrak Create Date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10167","fieldConfigId":"10280","label":"Product categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11944","label":"Application","selected":false,"children":[]},{"value":"11945","label":"Train Rollout Implementation","selected":false,"children":[]},{"value":"11946","label":"Change Request","selected":false,"children":[]},{"value":"11947","label":"Test","selected":false,"children":[]},{"value":"11948","label":"Training","selected":false,"children":[]},{"value":"11949","label":"Exports","selected":false,"children":[]},{"value":"11950","label":"PA Train Roll Out Implementation","selected":false,"children":[]},{"value":"11951","label":"Defect","selected":false,"children":[]},{"value":"11952","label":"New Foundland","selected":false,"children":[]},{"value":"11953","label":"Mid Central Illinois","selected":false,"children":[]},{"value":"11954","label":"Kansas City Training Center","selected":false,"children":[]},{"value":"11955","label":"Indiana/Kentucky","selected":false,"children":[]},{"value":"11956","label":"North Central States","selected":false,"children":[]},{"value":"11957","label":"Empire State Implementation","selected":false,"children":[]},{"value":"11958","label":"Ohio Carpenters Joint Apprentice Training and Trus","selected":false,"children":[]},{"value":"11959","label":"Texas Carpenters","selected":false,"children":[]},{"value":"11960","label":"Tennessee Carpenters","selected":false,"children":[]},{"value":"11961","label":"Louisiana Implementation","selected":false,"children":[]},{"value":"11962","label":"Printer","selected":false,"children":[]},{"value":"11963","label":"TRAIN Implementation Process","selected":false,"children":[]},{"value":"10674","label":"Functionality","selected":false,"children":[]},{"value":"10675","label":"Project Work","selected":false,"children":[]},{"value":"10676","label":"Record Correction","selected":false,"children":[]},{"value":"10677","label":"Report/Export","selected":false,"children":[]},{"value":"10672","label":"Security","selected":false,"children":[]},{"value":"11381","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10168","fieldConfigId":"10281","label":"Operational categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10601","label":"Connectivity","selected":false,"children":[]},{"value":"10602","label":"Account Request - Active Directory","selected":false,"children":[]},{"value":"10603","label":"Account Request - Firewall","selected":false,"children":[]},{"value":"10604","label":"Account Request - Printer","selected":false,"children":[]},{"value":"10605","label":"Account Request - Operating System","selected":false,"children":[]},{"value":"10606","label":"Account Request - Virus scan","selected":false,"children":[]},{"value":"10607","label":"Account Request - VPN","selected":false,"children":[]},{"value":"10608","label":"Break / Fix - Monitor","selected":false,"children":[]},{"value":"10609","label":"Break / Fix - Keyboard","selected":false,"children":[]},{"value":"10610","label":"Break / Fix - PC","selected":false,"children":[]},{"value":"10611","label":"Break / Fix - Laptop","selected":false,"children":[]},{"value":"10612","label":"Break / Fix - Hard Drive","selected":false,"children":[]},{"value":"10613","label":"Break / Fix - Docking Station","selected":false,"children":[]},{"value":"10614","label":"Configuration - Firewall","selected":false,"children":[]},{"value":"10615","label":"Configuration - Active Directory","selected":false,"children":[]},{"value":"10616","label":"Configuration - Printer","selected":false,"children":[]},{"value":"10617","label":"Configuration - Operating System","selected":false,"children":[]},{"value":"10618","label":"Configuration - Virus scan","selected":false,"children":[]},{"value":"10619","label":"Configuration - VPN","selected":false,"children":[]},{"value":"10620","label":"Configuration - User Account","selected":false,"children":[]},{"value":"10621","label":"Hardware Request - Add","selected":false,"children":[]},{"value":"10622","label":"Hardware Request - Configure","selected":false,"children":[]},{"value":"10623","label":"Hardware Request - Move","selected":false,"children":[]},{"value":"10624","label":"Hardware Request - New","selected":false,"children":[]},{"value":"10625","label":"Hardware Request - Repair","selected":false,"children":[]},{"value":"10626","label":"Instance Request - Copy","selected":false,"children":[]},{"value":"10627","label":"Instance Request - Create","selected":false,"children":[]},{"value":"10628","label":"Instance Request - Move","selected":false,"children":[]},{"value":"10629","label":"Instance Request - Remove","selected":false,"children":[]},{"value":"10630","label":"Instance Request - Repair","selected":false,"children":[]},{"value":"10631","label":"Network Request - Create","selected":false,"children":[]},{"value":"10632","label":"Network Request - Modify","selected":false,"children":[]},{"value":"10633","label":"Network Request - Terminate","selected":false,"children":[]},{"value":"10634","label":"Process Request - Audit","selected":false,"children":[]},{"value":"10635","label":"Process Request - Update","selected":false,"children":[]},{"value":"10636","label":"Server Change - Decommission","selected":false,"children":[]},{"value":"10637","label":"Server Change - Extend","selected":false,"children":[]},{"value":"10638","label":"Server Change - Network","selected":false,"children":[]},{"value":"10639","label":"Server Change - Post Implementation","selected":false,"children":[]},{"value":"10640","label":"Server Change - Provision","selected":false,"children":[]},{"value":"10641","label":"Server Change - Storage","selected":false,"children":[]},{"value":"10642","label":"Server Change - Update Configuration","selected":false,"children":[]},{"value":"10643","label":"VM Request - Extend","selected":false,"children":[]},{"value":"10644","label":"VM Request - Provision","selected":false,"children":[]},{"value":"10645","label":"VM Request - Remove","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10555","fieldConfigId":"10694","label":"RFP due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10563","fieldConfigId":"10702","label":"RFP vendor response date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10169","fieldConfigId":"10282","label":"Change type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10646","label":"Automated Job","selected":false,"children":[]},{"value":"10647","label":"Data","selected":false,"children":[]},{"value":"10648","label":"Feature","selected":false,"children":[]},{"value":"12225","label":"Product","selected":false,"children":[]},{"value":"12226","label":"Report","selected":false,"children":[]},{"value":"12227","label":"Security","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10585","fieldConfigId":"10726","label":"DEV/QA-INF hours estimate","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10586","fieldConfigId":"10727","label":"Support hours estimate","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10170","fieldConfigId":"10283","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10649","label":"Critical","selected":false,"children":[]},{"value":"10650","label":"High","selected":false,"children":[]},{"value":"10651","label":"Medium","selected":false,"children":[]},{"value":"10652","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10171","fieldConfigId":"10284","label":"Change reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10653","label":"Enhancement","selected":false,"children":[]},{"value":"10654","label":"New Functionality","selected":false,"children":[]},{"value":"10655","label":"Maintenance","selected":false,"children":[]},{"value":"10656","label":"Repair","selected":false,"children":[]},{"value":"10657","label":"Upgrade","selected":false,"children":[]},{"value":"10673","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:people","fieldId":"customfield_10187","fieldConfigId":"10300","label":"Business Analyst","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://carpenters.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10187&showAvatar=true&query="},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10188","fieldConfigId":"10301","label":"Requested Delivery Date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10696","fieldConfigId":"10849","label":"Target Completion Date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10172","fieldConfigId":"10285","label":"Change start date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10173","fieldConfigId":"10286","label":"Change completion date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10186","fieldConfigId":"10299","label":"Version number","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.plugins.atlassian-connect-plugin:io.tempo.jira__account","fieldId":"customfield_10350","fieldConfigId":"10473","label":"Account","description":"Tempo Account Custom Field","descriptionHtml":"<p>Tempo Account Custom Field</p>","required":false,"displayed":false,"presetValues":[],"values":[{"value":"15","label":"Computer Consultants (TRAIN)","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/10057","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/10057","calendarParams":{"firstDay":0,"date":"2025-04-16T00:10:00-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cf7f273e-29db-3a79-966c-45b6fef31d2d","appLinkName":"System Confluence","appLinkUrl":"https://carpenters.atlassian.net/wiki","spaceKey":"TRAIN1","spaceName":"TRAIN","spaceUrl":"https://carpenters.atlassian.net/wiki/spaces/TRAIN1","isServer":false},"labels":[],"projectKey":"TRAIN","serviceDeskId":15,"kbLinkDomainURLs":["https://carpenters.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTM1Mzc5OS1iZjUxLTQxZmQtODNiMS02ZWQxM2RiZTM2ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3ODg2MDAsIm5iZiI6MTc0NDc4NzQwMH0.WaKSijUgw68PTG1ZvuYqsT3eUEF_ySSuQBIVMjj0cuc","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"a1353799-bf51-41fd-83b1-6ed13dbe36fe","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request","name":"sd-portal-header-create-request","html":"<div class=\"ap-container\" id=\"ap-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.plugins4people.jsd.jsd-config-importer\",\n \"uniqueKey\":\"com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\",\n \"key\":\"sd-portal-header-create-request-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header-create-request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://fbc.apps.appsvio.com/banner-view?message_key=requestForm&request_type_id=10057&issueId=&xdm_e=https%3A%2F%2Fcarpenters.atlassian.net&xdm_c=channel-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.plugins4people.jsd.jsd-config-importer&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiYjg1ZTU2NTY3YzRjYTVjYjhiNmNkNWE2NTFiNDkyMmE2YWY1ZDgxYTk1ODcxY2UxMzcyOTVhNjkxMWM4OTk1IiwiaXNzIjoiNmJkOWM1YzktYjY1My0zMjA4LWIwOWEtYjczZDIxMWY5ZmM2IiwiY29udGV4dCI6e30sImV4cCI6MTc0NDc4ODMwMCwiaWF0IjoxNzQ0Nzg3NDAwfQ.BlTcdnKjYfwFQ5geVtvV_7nrH0mY-GekZqkNm-UQ6gg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjZiZDljNWM5LWI2NTMtMzIwOC1iMDlhLWI3M2QyMTFmOWZjNiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjpmYWxzZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2NhcnBlbnRlcnMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY2FycGVudGVycy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJUUkFJTiIsImlkIjoiMTAwMTUifX19LCJleHAiOjE3NDQ3ODgzMDAsImlhdCI6MTc0NDc4NzQwMH0.TpYqkb1guZLm1a-8tb-wY8yI0GD5FfVR_puwQsvLFNw\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://carpenters.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://carpenters.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TRAIN\\\",\\\"id\\\":\\\"10015\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TRAIN\\\",\\\"project.id\\\":\\\"10015\\\",\\\"servicedesk.serviceDeskId\\\":\\\"15\\\",\\\"servicedesk.requestTypeId\\\":\\\"10057\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://fbc.apps.appsvio.com\",\n \"hostOrigin\":\"https://carpenters.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}